Start with the service
Every payment should identify what it is for. A public-service application, a business invoice and an account balance create different payment journeys, each with its own charging rules and responsible organisation.
The reference connects the amount due to that underlying record. It gives the payer, the service team and the finance team a common way to follow the transaction.
From application to reconciliation
Select the service and provide the required information.
Confirm the amount and the applicable fee schedule.
Use the payment reference assigned to the application or account.
Complete the transaction through the designated payment channel.
Match the payment to the service record and retain the receipt.
Review any failed, unmatched or disputed transaction with the responsible team.
Understanding a charge
A tax, an administrative charge and a technology-service fee describe different parts of a transaction. The amount, charging basis, recipient and effective date make a fee understandable.
Our statement of 22 June 2026 explains the fees under our government-service agreements. Read the statement for the specific arrangements, or our payment-reference guide for the steps that connect a payment to a service record.
Need help with a transaction?
Include the service name, date and transaction reference in your enquiry. Describe the outcome you expected and the status you can see. Keep passwords, card details and other sensitive information out of your message.
Further reading
How South Sudan’s Digital Oil Permits Affect Cargo Tracking on Kenya Trade Corridor
Garang Malek discusses the connection between permits, payments and cargo records. The feature also examines the challenges of integrating systems across borders.
Inside CapitalPay: How Its Payment Infrastructure Brings Transparency and Traceability to Complex Transactions
An explainer on CapitalPay’s payment references, reconciliation and settlement model, connecting it with the wider digital-services context in South Sudan.