Build around the actual task
A useful application reflects how an organisation works: who submits a request, who reviews it, which information is required and what happens next. The starting point is the process people need to complete.
Our software capabilities span web applications, distributed systems, data services and workflow automation. Autom8 brings manual service processes into electronic workflows.
A practical software brief
Map the journey. Identify users, decisions, handovers and the records created at each stage.
Connect the information. Define the data that each system provides and the references that connect it.
Make work visible. Organise requests, status changes and exceptions for the teams handling them.
Support the service. Plan ownership, maintenance and a clear route for users to get help.
Data with a purpose
Data work becomes useful when it answers a specific operational question. Which requests are waiting? Which transactions do not match? Where is a process taking longer?
Reporting and automation should start with those questions, the quality of the available records and the decisions people need to make. A project brief can then define the application, integration and reporting work required.