A clear path through the work
Autom8 is part of our government-service software portfolio. It focuses on taking a manual process and organising it as an electronic workflow: what is submitted, who reviews it and what happens next.
The purpose is practical. A request should reach the right team with the information required to make a decision. Staff should be able to identify the stage it has reached and the next action.
From request to outcome
Submission: capture the information and documents a process needs.
Review: direct the work to the responsible people.
Decision: record the outcome and its supporting information.
Follow-up: identify outstanding actions and preserve the history.
Plan the workflow
Begin with the people who use the service. Map the forms, decisions, handovers and records in the existing process, then identify where information is repeated or work becomes difficult to follow.
A project enquiry can describe that process and the improvements your organisation wants to make.