Connect the transaction to the record
Revenue administration brings together registrations, declarations, charges, payments and reporting. A transaction reference helps those records stay connected throughout the process.
Our revenue portfolio includes e-Tax, e-Customs and payments technology, connecting service information with the records used by revenue teams.
What a useful system brings together
- A clear record of the service or obligation.
- A reference that can be followed across systems.
- A recorded payment outcome.
- A reconciliation process for matching records.
- Reports that help teams identify outstanding items and exceptions.
Keep responsibilities visible
The authority responsible for a charge, the organisation operating the service and the payment provider may play separate roles. Those roles should be visible in the service design and its supporting documentation.
A project discussion starts with the applicable process, the institutions involved and the records that need to connect. The payment guide explains the general journey; the project pages explain Crawford’s work in South Sudan.